Refund policy

  • Refund and Exchange Policy

    At Binbond Watches, we are committed to ensuring your satisfaction with every purchase. If you're not completely happy, we’re here to help.

    We offer a 12 months warranty on all products, starting from the delivery date.

    Please reach out to us at support@binbond.com for any return or exchange requests.

    Refunds

    Eligibility: Refunds are available within 60 days of delivery. Once you contact us, we will provide you with the correct return address and detailed return instructions.

    Processing Time: Once we receive and inspect your returned item, we’ll notify you of the approval of your refund. This process may take up to 7 business days after the item arrives at our return center.

    Approved Refunds: Refunds will be processed within 3-5 business days, depending on your bank or payment provider’s processing time.

    Defective Items

    If your item is defective and stops working within the 12 months warranty period, please send a photo or video of the defect to support@binbond.com. Once confirmed, we’ll issue a full refund and provide a prepaid return label.

    If no photo or video is provided, refunds will be issued based on the following conditions:

    • Unopened Items: 100% refund (excluding shipping costs).
    • Opened Items (used or unused): 80% refund due to restocking costs (excluding shipping costs).

     

    Incorrect Address or Refused Delivery

    Reshipment: If an incorrect address was provided, we can reship your order for an additional shipping fee.

    Exchanges

    We’re happy to process exchanges within 60 days of delivery.

    • Exchange Process: Customers must send back the original product. Upon receiving and inspecting the returned item, we will ship the replacement product within 7 days.
    • Condition of the Returned Item: The item must be in its original condition, unused, and in its original packaging.
    • Exchange Fee: No additional fee will be applied unless the exchange is due to an incorrect address or refused delivery, in which case standard shipping fees apply.
    • Fee Waiver: If the exchange is due to an error on our part (e.g., wrong item sent), no shipping fee will be charged.
    • The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

     

    Late or Missing Refunds

    If you haven’t received your refund yet:

    1. Double-check your bank account.
    2. Contact your credit card provider, as processing times may vary.
    3. Reach out to your bank for additional details.

    If you’ve completed these steps and still haven’t received your refund, please contact us at support@binbond.com, and we’ll be happy to assist.

    Contact Us :  We reply within 24 hours.

    Business Name: Binbond Watches

    Address: 30 N Gould St, STE R, Sheridan, WY, 82801, USA

    • Email: support@binbond.com
    • 24/7  Support | MONDAY- FRIDAY: 08:00-06:00pm